Refund and Return Policy

At Frenky Lewis we want both you and your dog to stand behind your purchase, tail wagging. Not satisfied or changed your mind? You can return your order.

Returns and exchanges

You can return your order up to 30 days after receiving it. Send an email with your order number to bark@frenkylewis.com and we'll email you a return label.

Would you like to exchange for a different design? Then the return label is free. If you're returning for a refund, the return costs are at your own expense. If you made your purchase in a store, please return the item to that store.

Grooming products

For hygiene reasons, grooming products such as shampoos and sprays can only be returned unopened and sealed. Once the cap has been opened or the seal has been broken, we can no longer take the product back.

Return products in undamaged packaging, preferably the original shipping box. In case of signs of use or damage, we reserve the right to refuse the return or to deduct the reduction in value.

Warranty

Frenky Lewis products come with a full 1-year warranty. Our dog leashes are handmade in our social workshop and individually inspected and tested. If a product fails due to a manufacturing or material defect, we will repair or replace it.

The warranty does not cover damage caused by chewing, improper use, washing or wear from natural use. Shipping and return costs are at your own expense. The warranty applies to all online orders, both through our webshop and through the marketplaces.

Something to report?

Send an email with a short explanation, a photo of the product or the damage and your order number to bark@frenkylewis.com. Our customer service team will contact you within 48 hours with a suitable solution.

Return address

Frenky Lewis
Toermalijnborch 11
5241 LE Rosmalen
The Netherlands